Service Center
Help with your policy, in one place.
Find policy documents, make a payment, or call a local agent for help with your policy.
Client login & the GloveBox app
Existing clients can view policies, ID cards, and documents anytime through the GloveBox app and client portal.
Self-service
How can we help today?
Pay My Bill
Pay your carrier directly, or pay Willoughby through the Capitol Payment Plan. Choose the payment option shown on your bill.
Pay nowRequest an Auto ID Card
Need proof of auto insurance? We can help you get a replacement ID card.
Call 716-885-8100Request a Certificate
Get a certificate of insurance or proof of coverage for a landlord, lender, or vendor.
Call 716-885-8100Request a Policy Change
Add a car, update an address, change a driver. Tell us what changed so we can help update your policy.
Call 716-885-8100Policy Review
Not sure your coverage still fits? We will review it with you and explain any gaps or changes to consider.
Call 716-885-8100Defensive Driving Course
Take the New York defensive driving course to lower your rates and reduce points.
Learn moreNeed a hand?
Call us for help with your policy or the next step. Mon–Fri 8–6 · Sat 9–12.