Service Center
Everything you need, in one place.
Manage your policies, make a payment, or call and a local agent will take care of the rest while you are on the line.
Client login & the GloveBox app
Existing clients can view policies, ID cards, and documents anytime through the GloveBox app and client portal.
Self-service
How can we help today?
Pay My Bill
Pay your carrier directly, or pay Willoughby through the Capitol Payment Plan. Pick who you pay and go.
Pay nowRequest an Auto ID Card
Need proof of auto insurance? Request a replacement ID card and we will send it right over.
Call 716-885-8100Request a Certificate
Get a certificate of insurance or proof of coverage for a landlord, lender, or vendor.
Call 716-885-8100Request a Policy Change
Add a car, update an address, change a driver. Tell us what changed and we will handle it.
Call 716-885-8100Policy Review
Not sure your coverage still fits? We will review it with you and look for gaps and savings.
Call 716-885-8100Defensive Driving Course
Take the New York defensive driving course to lower your rates and reduce points.
Learn moreNeed a hand?
Call us and a local agent will take care of it. Mon–Fri 8–6 · Sat 9–12.